Nature’s Own looked after the construction of my Landscape in the fall of 2014. Here is some details about my experiences with them:
Cathy my neighbor recommended Ryan from Nature’s Own to me. Honestly, their quotes were very similar to the ones we got before from a few other companies but there was something that made me feel you guys were more reliable and honest. Your quote was extremely clear; I could clearly tell how much it would be if I took out some parts so I didn't think there would be any “hidden charges”. We’d never had any landscaping done before we were sometime confused because I didn't understand the process. Cathy had said, “You are professional and she’s been happy with all the jobs you did for her”. So I decided to let you guys make some decisions. I figured your ideas would be better than ours.
I didn't watch you guys a lot when you were working outside but I checked everything after you guys left. At first I thought it was slow until I talked to you. You answered my question with a very detailed plan and schedule and you kept your word. I didn't push you but you noticed my concern and told me what was going to be done first and last. It was really great because you understood what I wanted and what I expected. I remember I asked you about the driveway as I needed it to be done so we could park our cars keeping in mind we needed an extra parking spot. After seeing the skids of stone at the front yard and the finished driveway, we were extremely satisfied and the finished product was even better than we could imagine. I actually didn't even like the exterior stone color of our house until the landscaping was done. You made it look much nicer with the type of stone and colors that you selected. From then on, I decided to accept all your opinions as I began to realize Cathy did not mislead me in any way. Whenever I changed my mind on the plan, I just told you what I wanted and you could give me advice right away and you confirmed everything with me before you began every part. I believe your advice was very neutral as I've had some bad experiences with some vendors and contractors who tried to sell me something that I didn't want at all. You guys told me what was worth being done and what was not then let me make the decision. As I remember, I accepted all your advice because they were thought through and professional.
You were always very courteous to us. Sometimes you wanted to talk to me but you didn't want to wake me up so you kept your head up looking at the garage to catch me before I left home. I must appreciate your patience.
I had a contractor and electrician working in the basement so I could tell the differences. I had to tell the contractor and electrician every single part and give a detailed plan. I just told you what I wanted then you created plans for me. If only they could do their job as if they were doing it for their own homes as you did.
You and all your guys had worked really hard and carefully. Honestly I think I got more than what I paid and I treat you all like my friends, friends that know me and understand me. You have created the best landscape that we could ever imagine. Also one last thing I must mention which is the most important thing to me is to make my wife happy. I have been trying for 8 years but you guys did it. Knowing and understand someone is not what money or time can buy.
Thank-you for all your work,
Sidney
Sidney
